Terms of Service

These Terms of Service govern your use of Tartan Auto Concierge, operated by Poveda Premium Auto Care. By booking a service, you agree to these terms.

1. Service Description

Tartan Auto Concierge provides professional automotive detailing and maintenance services at or near the Tartan location. All services are performed by Poveda Premium Auto Care or its authorized representatives. Estimates, durations, and pricing are provided at booking and are based on the vehicle class and service selected.

2. Bookings and Capacity

Reservations are confirmed only after a valid booking is completed and, for card payments, after payment is successfully received. Our daily capacity is limited to ensure quality; availability is shown in real time and is subject to change until the reservation is confirmed.

3. Vehicle Drop-Off and Pickup

Customers must bring their vehicle to the designated detailing area near the main entrance at the selected arrival time. We will notify you when the vehicle is ready for pickup. Vehicles left beyond a reasonable pickup window may incur additional storage fees.

4. Payments and Refunds

Payments are processed through Stripe. We accept major credit and debit cards, Apple Pay, Google Pay, and cash by special arrangement. Refunds or credits are issued at the discretion of Tartan Auto Concierge based on the circumstances of cancellation or dissatisfaction.

5. Cancellations and Rescheduling

Cancellations or rescheduling requests should be made as soon as possible. Late cancellations or no-shows may be subject to a fee. Monthly Care memberships may be paused or cancelled through the concierge team.

6. Liability

We take every reasonable precaution to protect your vehicle. However, Tartan Auto Concierge and Poveda Premium Auto Care are not liable for pre-existing damage, personal items left in the vehicle, or circumstances beyond our reasonable control.

7. SMS Communications

SMS consent is optional and is not a condition of purchase. By opting in, you agree to receive text messages from Tartan Auto Concierge at the number you provide.

Customers may receive booking confirmations, appointment reminders, vehicle-ready notifications, payment updates, Monthly Care scheduling reminders, and customer support messages.
Message frequency varies.
Message and data rates may apply.
Reply STOP to opt out.
Reply HELP for assistance.

For help, contact us at concierge@notify.povedapremiumautocare.com.

8. Changes to These Terms

We may update these Terms of Service from time to time. The current version will always be available at this page. Continued use of our services constitutes acceptance of the updated terms.

9. Contact

For questions about these terms, please contact Poveda Premium Auto Care through povedapremiumautocare.com.